ChannelAsia, CSAT, CSM, HR, ITBM, ITSM, ServiceNow, WorkFlow

Our MD, Rory Fitzpatrick sharing vision for year 2020 with Media House

CloudGo aims for a year of ‘sustainable growth’ following global success delivering customers business solutions on the ServiceNow platform. As a recognised ServiceNow premier partner with 90% of customers returning for additional engagements, this is testament to how we have achieved our 10/10 CSAT score! 

As one of the largest partners in Asia, CloudGo continues to expand our services as we grow through the Australian Eastern seaboard. Our business-driven approach can help you on your journey to innovate and modernise and take your business to the next level.

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Adopt, Advise, Cloud Infrastructure, CloudGo, CSAT, Customer Experience, Customer Success, HR, HRSD, ITBM, ITSM, Reviews, ServiceNow

We’ve done it! 10/10 CSAT Score

As a Premier partner, CloudGo takes the modern approach with harnessing the vast ServiceNow platform to reap the maximum results. Speaking of maximum results, we are delighted to announce our company has achieved a perfect 10/10 CSAT score, making us the highest rated ServiceNow partner in the region. What does this mean? Put simply, we get the job done in the best way possible!

The CSAT (Customer Satisfaction) rating is established through customer feedbacks post project completion; accounting for and averaged over the past 12 months of engagements. The scale ranges from 0 to 10, with 10 representing the utmost customer satisfaction record! And being the highest CSAT rated partner, our repeat hire rate also stands at over 85%.

Based primarily in southeast Asia and Australia, we serve customers from around the world. Our certified team of ServiceNow engineers have ample experience to guide you through your needs; and across multiple platforms from ITSM, CSM, SecOps and much more! CloudGo is committed to maintaining the highest regional CSAT rated partner title; and that means putting the customer first at every step along the way!

ChannelAsia, CSM, HR, ITBM, ITSM, ServiceNow, WorkFlow

CloudGo Achieves Milestones, Strives for New Heights

After a year of consistent upswing growth, CloudGo becomes one of the first Asian companies to earn ServiceNow Premier status. With more than 95% customers returning for a second engagement, CloudGo’s sales and delivery numbers keep on adding to customer satisfaction value score of CSAT 10/10! 

Since its inception in 2016, CloudGo’s commitment to be the driving force of ServiceNow solutions have achieved impressive results. And as a premier ServiceNow channel partner, we are dedicated to doing our part in helping ServiceNow reach the $10 billion revenue target.

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ServiceNow New York: Eight Cool Things in the PPM Module- By our ITBM expert, Rajesh Singh

Twice a year, ServiceNow release major new versions of their platform. As ServiceNow Premier Partners, we regularly get insight to what’s coming in new releases.  Here are eight cool things we’ve seen coming in the New York release. Note safe harbor applies – these features may not be exactly like this in the GA release.

  1. Mobile App For Project Status:

My  favourite enhancement, and something many of our customers have been waiting for.  ServiceNow’s mobile app now helps you to track and manage projects, collaborate with related stakeholders, and take timely actions on the go.  And it looks great!

2. Investment funding:

My second favourite feature is Investment Funding. Now you can plan and manage investments by allocating funds to funding entities and prioritize your investments based on business needs.  You can create investments for funding entities, allocate funds to an investment, or request funds from one or more funding sources.

3. Resource Management:

Resource Managers life is now simpler – you can use a single page, without having to open the form, to view, modify, request, allocate, complete & cancel resources.  Project Managers can also recalculate costs when hourly rates change in the associated rate model to keep the costs up to date.

4. Demand Tasks:

Create & delegate demand tasks like coordinating with stakeholders, effort, risk, and benefit planning. You can also more easily track cost & effort spent by resources on demand tasks.

5. Projection Execution Type:

You can now execute a project against Agile, Waterfall, or Hybrid templates.

This will save a lot of time for customers who use Agile and Project Management applications. Now you can directly switch to Agile 2.0 from Project form, through a related link. It also automatically creates a backlog for respective project. You won’t have to create a backlog or map stories manually.

6. Report Filtering:

Finally, you can now filter reports on these dashboards by more than one element breakdown! I’m happy about this improvement – the improved flexibility will help you to get better insight towards your data.

7. Timesheet Monthly Reporting:

A real timesaver this one. Monthly management and invoicing for resources is now much simpler – you’ll be able to generate a timecard report by days for any period, irrespective of the time sheet week that the timecards belong to. Say August starts on a Wednesday and ends on a Friday, you will be able to run a timecard report from August 1 (Wednesday) to August 31 (Friday) and not need any time outside of that date range. Whew!

8. Innovation Management:

A small but nifty improvement here. Collaboration between submitters, project managers and stakeholders will be simplified. Ideas can be voted on, and Ideas can now be directly converted to Demand, Project, epics or stories. This will help you manage requests or stories without having to go through the entire PPM cycle.

Adopt, Advise, CSM, Customer Experience, Customer Success, HRSD, ITBM, ITSM, SECOPS, Service Management

CloudGo Achieves Premier Partnership with ServiceNow

“We’re excited to announce that CloudGo is now a ServiceNow Premier partner!”

 2019 has been a year of significant growth and changes for CloudGo, and we’re proud to add this achievement to the many we’re ticking off this year.  Premier (formerly Silver) is an exclusive club, where partners must show sales, presales and delivery capability and certifications, all the while adding value to customers and keeping a high customer satisfaction rating.  We average a CSAT of 9.6, with less than one change request per project, and 90%+ of our customers come back from at a least second engagement.  We look forward to continue this growth and provide value to even more customers across the region. Thank you to all at ServiceNow and our customers who have supported and trusted us in this journey, and of course to our great team who deliver results on a daily basis.

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